Retailers as Experience Designers
11th November 2021
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Retailers as Experience Designers (5 minute read) What will shopping in 2030 look like? Here
Tag: customer experience
Retail Stores in the New Normal
11th November 2021
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Retail Stores in the New Normal (6 minute read) The pandemic-driven lockdown has had a
Customer Experience Transformations in Banking
10th November 2021
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Customer Experience Transformations in Banking (5 minute read) Banking organisations are rapidly seeking to transform
ONWARD JOURNEY: FUNNEL AND CONVERSION TRAIL
8th November 2020
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(7 minute read) In this blog post I follow the onward online customer journey through
CREATING AN EFFECTIVE B2B CX
8th November 2020
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(6 minute read) In this post, I provide a few brief ideas for designing an
CUSTOMER EXPERIENCE (CX) DESIGN
7th November 2020
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(7 minute read) In previous blog posts, I have outlined the role of Customer Experience
CUSTOMER EXPERIENCE (CX) STRATEGY
7th November 2020
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(7 minute read) In the previous blog post we familiarised ourselves with the basic concepts
DIGITAL MARKETING AND CUSTOMER EXPERIENCE (CX)
7th November 2020
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(7 minute read) In this blog post, I outline some basic concepts and ideas in
AN OVERVIEW OF DIGITAL TRANSFORMATION
7th November 2020
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(15 minute read) Businesses can sometimes become intimidated by the notion of digital transformation and
