ONLINE CUSTOMER CARE
8th November 2020
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(5 minute read) In this blog post I will outline a few aspects to delivering
Tag: online customer
MULTICHANNEL MARKETING
8th November 2020
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(6 minute read) In this blog post I continue to follow the trail of the
ONWARD JOURNEY: FUNNEL AND CONVERSION TRAIL
8th November 2020
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(7 minute read) In this blog post I follow the onward online customer journey through
MAPPING THE CUSTOMER JOURNEY
8th November 2020
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(8 minute read) LET’S TAKE A BREATHER…. In our exploration of the Online Customer Journey
CREATING AN EFFECTIVE B2B CX
8th November 2020
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(6 minute read) In this post, I provide a few brief ideas for designing an
SEGMENTING AND TARGETING
7th November 2020
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(8 minute read) In this blog post, I will outline some of my thoughts on
ONLINE BUYING DECISION-MAKING
7th November 2020
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(8 minute read) In this blog post I will discuss how buying decision making processes
UNDERSTANDING ONLINE CUSTOMERS
7th November 2020
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(9 minute read) In this blog post, I provide an overview of the online customer
